E-Policy

This policy applies to all learners, including full-time, part-time, and distance learning learners. It covers all electronic devices, networks, and data owned or managed by the organisation.

The policy alongside other policies can be found on VLE under the Induction for trainees to read.

It is important that trainees understand and are fully aware of the contents of the policy.

LabMedExpert will review the policy annually and revise it as and when required in response to trainees feedback, changes in practices or changes in legislation. The review will ensure that our procedures continue to be consistent with the regulatory criteria and are applied properly and fairly in arriving at judgements.

All learners have the right to challenge the outcomes of their assessment decisions, if they consider the assessment has not been carried out properly. Learners might appeal on a variety of issues. These issues may include the following:

• Conduct of the assessment
• Adequacy of the range, nature and comprehensiveness of the evidence when set against the national standards and evidence requirements
• The opportunities offered in order to demonstrate competence of attainment
• Access to assessment
• Process of assessment
• Access to Internal Verification
• The handling of an appeal
• Administrative issues e.g. failure to register/apply for certification

This policy is in place to enable LabMedExpert learners to enquire, question or appeal against an assessment decision. LabMedExpert will aim to reach an agreement with a learner at the earliest opportunity, regarding any appeals that are made.

LabMedExpert will ensure that:

• Internal assessments are conducted by members of LabMedExpert staff who have appropriate knowledge, understanding and skills in this area.

If a learner wishes to appeal, the appeal must be lodged in writing with the relevant LabMedExpert staff member within 7 working days of the learner being notified of the assessment decision. The relevant centre staff member will then attempt to find a solution with the learner, assessor and internal verifier.

Any LabMedExpert staff member undertaking an appeal investigation must be independent from any assessment decisions made as part of a learner's qualification.

The relevant LabMedExpert staff member will acknowledge the appeal within 2 working days of receiving it. LabMedExpert staff member will investigate the appeal. Investigations may include undertaking interviews with any relevant parties.

The learner will be informed of the investigation outcome and decision within 10 days of the appeal being lodged (this may be extended, depending on the nature of the appeal). If the staff member feels the appeal is to be upheld, the learner will be notified of this in writing, within 2 working days of completion of the investigation.

The relevant procedures will be followed to ensure the learner's assessment decision is changed to show the correct mark and/or decision.

If an appeal is not upheld, the learner making the appeal will be given a written explanation detailing the reasons for the appeal not to be upheld.

All documents relating to an appeal must be saved and stored securely.

LABMEDEXPERT LIMITED is committed to providing a high level service to our customers. If you do not received satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact Mr. Olukunle Akanbi (Training Director) on 07375132852. You can write to him at PD 210 UWSP Glaisher Drive Wolverhampton WV10 9RU.

Next Steps

• We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 7 days of us receiving your complaint.
• We will record your complaint in our central register within a day of having received it.
• We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 10 working days of your reply.
• We will then start to investigate your complaint. This will normally involve the following steps:
  • We may ask the member of staff who dealt with you to reply to your complaint within 7 days of our request
  • We will then examine the member of staff's reply and the information you have provided for us. If necessary, we may ask you to speak to them. This will take up to 4 days from receiving their reply.
• Mr. Olukunle Akanbi will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within 7 days of the end of our investigation.
• Within 5 days of the meeting Mr Akanbi will write to you to confirm what took place and any solutions he has agreed with you.

Note: In any event, we will comply with any statutory procedures that may relate to your complaint.

LabMedExpert will not tolerate any form of harassment or bullying. The purpose of this policy is to inform trainees of the type of behaviour that is totally unacceptable and to explain what solutions there are, to who may suffer harassment or bullying.

The Company intends to provide a neutral environment in which no one feels threatened or intimidated.

Harassment is when someone repeatedly behaves in a way that makes you feel scared, distressed, or threatened. Harassment is a discriminatory act and is also a criminal offence. It is very difficult to define as it can take many forms, but mainly it takes the form of unwanted behaviour by one person towards another. For example:

• Patronising or belittling comments
• Comments about appearance/body/clothes
• Leering or staring at a person's body
• Unwelcome sexual invitations or pressure
• Promises or threats, concerning employment or conditions, in exchange for sexual favours
• Displaying offensive or sexually explicit material
• Touching, caressing, hugging or indecent assault

This policy must be adhered to at all times.

• One invigilator is allowed to invigilate a maximum of 20 learners
• An invigilator must be able to summon help without disturbing learners taking an exam
• Learners should be seated with a distinct distance from one another of 1.25 meters
• Learners may only take pens into the examination room. Any pencil cases must be transparent. Mobile telephones and other electronic equipment are not permitted
• When preparing an examination room, invigilators should consider an area for learners to store their personal belongings. Bags and other belongings should be out of reach of learners and access to them must be monitored by the invigilator
• Ideally learners should be seated and ready to take the exam 5 minutes before the start of the exam
• A clock must be visible to learners at all times throughout the exam
• The start and finish times of an exam must be clearly visible for all learner to view in the exam room
• The guidance to learners relating to the exam must be read out by the invigilator prior to the commencement of the exam
• Once the exam has started learners may not ask questions about the exam. In exceptional circumstances they may seek the attention of the invigilator, for example if they need to use the toilet
• Invigilators must not talk to or distract learners during the exam
• Invigilators must be able to observe all learners at all times during an exam
• If a learner wishes to leave the room for any reason and intends to return to continue their exam, they must be accompanied. The invigilator must remain with them at all times. The learners remaining in the exam room must continue to be invigilated
• Learners arriving late for an exam (by less than 15 minutes) must be seated near to the door and the disturbance to other learners kept to a minimum
• Learners who are more than 15 minutes late will not be able to enter the exam room or undertake the exam. In such cases, a FAIL will be recorded

LabMedExpert Limited embraces diversity and aims to promote the benefits of diversity in all of its business activities. We seek to develop a business culture that reflects that belief. We aim to have a diverse candidate base. We will also strive to ensure that our trainees meet their own diversity targets.

LabMedExpert Limited is committed to diversity and will promote diversity for all its candidates. We will continuously review all aspects of our services to avoid unlawful discrimination. LabMedExpert Limited will treat everyone equally and will not discriminate on the grounds of an individual's "protected characteristic" under the Equality Act 2010 (the Act) which are age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

LabMedExpert Limited will ensure that each candidate is assessed in accordance with the candidate's merits, qualifications and ability to perform the relevant tasks expected of them.

Learners are expected to use organisation IT resources responsibly, ethically, and legally. Acceptable use includes, but is not limited to:

• Accessing course materials and academic resources
• Participating in organisation-approved online forums and communications
• Conducting research for academic purposes
• Collaborating with peers and faculty on academic projects

The following activities are strictly prohibited:

• Unauthorized access to any computer system or network
• Distribution of malicious software, such as viruses and malware
• Engaging in activities that disrupt or damage IT resources
• Using organisation resources for personal commercial purposes
• Accessing or distributing inappropriate, offensive, or illegal content
• Cyberbullying, harassment, or any form of online misconduct
• Using electronic devices such as mobile telephones, tablets and cameras in the classroom without prior permission
• Using social media onsite without prior permission

Violations of this e-policy may result in disciplinary actions, including:

• Warnings or reprimands
• Suspension from the organisation
• Legal action, if applicable

At LabMedExpert ("the Company") we understand the interest in social media networks (such as Facebook, Twitter, Instagram, LinkedIn, TikTok etc.) and that a majority of our employees / trainees may be involved within the social media community in some personal capacity.

It is important for all employees / trainees of the Company to be aware that all information exchanged within social media networks online or otherwise falls within the public domain, and the line drawn between what is considered to be personal and public is not always clear. It is also important to remember that information posted on social network sites can be easily traced and can be accessed at any time.

The purpose of this policy is to outline minimum standards regarding social media use and participation for all employees / trainees during their employment with the Company.

The following guidelines should be followed by all employees / trainees of the Company in relation to social media networks and participation within the online social media community:

• When participating in social media networks online or otherwise, employees / trainees of the Company should ensure that personal comments do not bring the Company or any of its directors or its employees / trainees into disrepute
• It is unacceptable to disparage the Company, its directors or its employees / trainees when participating in social media networks
• Employees / trainees of the Company should not participate in social media networks in such a way that negatively impacts upon their effectiveness and productivity at work
• Employees / trainees are not to access social media sites during working hours unless the use is directly related to the performance of duties required in the course of their employment
• When participating in social media networks online or otherwise, employees / trainees of the Company should not imply that any personal comments are endorsed in any way by the Company
• When participating in social media networks online, employees / trainees must not disclose confidential information belonging to the Company
• Employees / trainees of the Company should not participate in social media networks in such a way that harasses, discriminates, or treats any other employee, customer or client of the Company unfairly or inappropriately

Note: Any breach of this policy may result in disciplinary action, up to and including termination of employment.

This e-policy will be reviewed annually and updated as needed. Learners will be notified of any changes via organisation email and the official organisation website.

If you have questions about this policy or wish to raise a concern confidentially, please contact your Training Officer or the Training Coordinator. For technical issues, please contact the IT support team.